الوصف الوظيفي

Responsibilities:

• • Incidents troubleshooting, Taking ownership of IT incidents and requests and following to ensure the issue has been resolved  (Incident management and Request Fulfillment)
• • Clients and related equipment Initializing
• • troubleshooting and resolve user reported IT incidents
• • Respond to user inquiries regarding computer software or hardware
• • Follow up with customers to ensure issue has been resolved
• • Identify and escalate situations requiring urgent attention
• • Track and route problems and requests and document resolutions
• • Inform management of recurring problems
• • Stay current with system information, changes and updates
• • Read technical manuals, confer with users or conduct computer diagnostics remotely
• • Develop training materials and procedures and train users according to policies

Requirements :

• • BA or MA In IT Or Computer Science
• • Min 3 Years’ Experience
• • Arabic & English

For those interested, please share your CV using :

E-mail cv@alsulaymania.iq

WhatsApp : 07718447241-07718447227