Job Description

1. User Support:

• Provide timely and effective technical support to both field and office users.
• Troubleshoot and resolve hardware, software, and connectivity issues remotely.
• Address user inquiries and ensure a positive user support experience.
• Document system issues and report them.
• Utilize remote connection tools to troubleshoot and resolve technical issues efficiently.
• Provide guidance to users on remote connectivity and collaboration tools.

1. Printer Maintenance:

• Diagnose and fix issues related to Zebra label printers.
• Perform routine maintenance to ensure printers operate at optimal efficiency.
• Printer troubleshooting, connectivity, and repairs.

1. Communication Skills:

• Maintain clear and effective communication with users, colleagues, and vendors.
• Document support activities, resolutions, and user feedback.

1. Problem Solving:

• Analyze and identify the root causes of technical problems.
• Develop effective solutions and preventative measures to enhance system reliability.

1. Technical Background:

• Possess a strong technical background with proficiency in IT systems and infrastructure.
• Stay updated on emerging technologies and industry best practices.
• IT support experience
• Experience in application testing and maintenance

1. Language Skills:

• Proficiency in Arabic, English, and Kurdish is required 

1. Mobile Application Development (Preferred):

• Experience or background in mobile application development is a plus
• Education and Experience:
• Bachelor’s degree in information technology or a related field.
• Proven experience in user support and system maintenance.