Job Description

• Provides support to end-users in the acquisition, implementation and operation of end-user applications.
• Handle problems that arise from systems failure, operator error or user misunderstanding. 
• Understanding how packages are used and applying detailed technical knowledge.
• Talking to staff/clients and taking actions - either by meeting them face-to-face or solving the problem over the telephone.
• Troubleshooting system and diagnosing and solving hardware/software faults.
• Finding solutions to problems through fixing a major fault on the operating system. 
• Supporting new applications

Requirements 

• BA – BS in computer science –or related field.
• Demonstrated experience in overall computer and IT systems
• Experience which indicates responsiveness, and service orientation.
• Fluent in English Arabic and French
• Ability to work independently but seeking help when needed.
• Demonstrated ambition
• Demonstrated self motivation
• Experience with responsibility for meeting deadlines under pressure.