Job Description

• Receiving incoming call
• listen to customer complain with calm and professional attitude and respond according to it.
• Determined the complaint priority and act according to that
• Prepare daily report of all incoming calls and share with management 
• Record customers full info in “Excel sheet or Odoo system “ 
• Connect with sales team to share potential customer’s info with them according to the priority of the customer
• Must speaking Kurdish(sorani), Arabic language