Job Description

• Answering calls to the Hotline and providing solutions where possible.
• Responsible of SoftPharm implementation process
• Responsible of pharmacy maintenance renewal 
• Ensuring Service Quality levels are maintained.
• Ensuring all calls and reports are diagnosed within ½  day of assignment.
• Logging bugs into the Bug Database.
• Reviewing outstanding calls and ensuring the clients are kept informed of progress.
• Attending relevant training courses where necessary.

Requirements 

• BA – BS in business computer or related field
• Demonstrated experience in overall computer and IT systems
• Experience which indicates responsiveness, and service orientation
• Ability to work independently but seeking help when needed.
• Demonstrated ambition
• Demonstrated self motivation
• Experience with responsibility for meeting deadlines under pressure