الوصف الوظيفي

Specific Duties and Responsibilities

• Receive calls from the customers and answer their queries.
• Handling the complaints, queries, and marketing campaign through all social media websites ( Facebook, Instagram, Twitter, Live chat ).. 
• Support the customers' queries and complaints via Emails. 
• Create tickets for the customers about their issues or requests .
• Rise the critical cases to the department supervisor. 
• Call back the customer when it is need .
• Cover the telemarketing campaign if required .
• Handly any task which escalated from supervisor.

2. Desired Skills & Experience:

• Preferred a Fresh graduate from any university or institute.
• Knowledge using Microsoft programs.
• Average typing speed and able to write in (Arabic & English).
• Now how to deal very well with the team and management.
• Able to talk on the phone, make notes on the computer, and check out details at the same time - multitasker.
• Exellent in communication skills, and work under pressure.
• Fluent in Kurdish, Arabic, and English is a plus.