الوصف الوظيفي

Emmar Durrat AL-Khalij is looking to hire

Job position:      Service Desk Agent 

Location:             Baghdad-Airport Street - AUIB

Reporting to:     Maintenance Manager 

Working Hours: Full-time (10 hours\two-shift\day and night)

Job Brief: 

Service desk agents work to reply to emails, book maintenance appointments, and coordinate between departments to get good service to customers. following up on the ticket system to continuing work and following up on the tasks.

  Responsibilities:

• Answer phone calls and redirect them when necessary.

• Manage and arrange appointments for Maintenance Services.

• Coordination among team members.

• Coordination with other companies.

• Monitor team performance.

• Follow up on team requirements.

• Preparing daily work reports.

• Ensure that the information required for the team is sufficient.

  Requirements:

• Bachelor’s Degree in a relevant technical field.

• 3+ years of related experience.

• Experience in Ticketing System.

• Experience in Microsoft Office.

• Excellent written and verbal communication skills.

• Fluency in English.

• A high degree of multi-tasking and time management capability.             

                                  Apply now on\ facility.management@edk.iq