الوصف الوظيفي

Key Responsibilities:

1. Quality Checks:
   • Conduct routine checks on cashpoints for proper functionality.
   • Inspect physical components, including card readers and cash dispensers.
2. Maintenance:
   • Perform regular maintenance tasks and coordinate repairs as needed.
3. Troubleshooting:
   • Identify and resolve technical issues promptly.
4. Security Measures:
   • Ensure adherence to security protocols.
   • Monitor for tampering or suspicious activities.
5. Software Updates:
   • Coordinate and implement software updates.
   • Validate functionality of updated software.
6. Reporting:
   • Generate reports on quality checks and maintenance.
   • Provide feedback on recurring issues and suggest improvements.
7. User Experience:
   • Address and resolve reported customer concerns.
   • Monitor cashpoint queues during peak times.
8. Collaboration:
   • Collaborate with other Cashpoint Quality Employees and relevant departments.
   • Communicate effectively with teams involved in cashpoint operations.

Skills & Qualifications:

• High school diploma or equivalent.
• Technical training or certification in ATM maintenance is advantageous.
• Strong technical aptitude and problem-solving skills.
• Knowledge of cashpoint security measures.
• Ability to work independently and collaboratively.
• Excellent communication skills.