الوصف الوظيفي

Main Roles:

• Answering the calls received with the correct script and provide needed solution to the customers in timely manner.
• Provide the highest level of support to customers via chats and escalating to cross-functional departments when necessary.
• Identify customers’ needs and wants, give your best to clarify information.
• Tele marketing, try to offer our service to the customer. 
• Align with relevant departments to solve customer issue/ complaint and report back to the customer, where applicable.

Requirements:

• Minimum 1 years of experience from working as a Customer Care 
• Excellent in MS office 
• Fluency in English, both written and verbal
• EVENING SHIFT  4:00 pm -12:00 am 

  salary range is 750-850 K IQD