الوصف الوظيفي

Job Title: Call Center Agent (Erbil)

About the Role:

Your role as a Call Center Agent will be to support customers with answering their Questions and concerns. By taking this job, you are required to process orders and follow up on issues across a number of communication channels.

Responsibilities:

●      Manage incoming calls and Utilize computer technologies/Systems to handle high call volumes
●      Resolve customer complaints via phone, email, mail or social media
●      Handle customer concerns, provide appropriate solutions and alternatives within the time limits
●      Identify and assess customers' needs to achieve satisfaction
●      Provide accurate, valid and complete information by using the right methods/tools
●      Compile reports on overall customer satisfaction
●      Follow communication procedures, guidelines and policies

Requirements:

●      Business proficiency language in Kurdish and Arabic, and preferably English.
●      Proven customer support experience
●      Excellent communication and presentation skills
●      Strong phone contact handling skills and active listening
●      Ability to multitask, prioritize and manage time effectively
●      Customer orientation and ability to adapt/respond to different types of characters
●      Ability to work on shift basis.

Interested candidates may send their CV to Jobs@lezzoo.com with the subject line (Call Center Agent)