الوصف الوظيفي

Key Responsibilities:

1. POS System Monitoring:
   • Monitor the performance and reliability of Point of Sale systems used by the bank.
   • Conduct regular audits and checks to ensure that POS terminals are functioning correctly and securely.
   • Investigate and resolve technical issues related to POS hardware or software.
2. Quality Assurance:
   • Develop and implement quality assurance processes for POS services, including transaction monitoring and error resolution.
   • Establish and enforce standard operating procedures (SOPs) to ensure consistent service delivery.
   • Collaborate with IT and Operations teams to implement improvements and enhancements to POS systems.
3. Compliance and Risk Management:
   • Ensure compliance with regulatory requirements and industry standards related to POS operations.
   • Conduct risk assessments and identify potential vulnerabilities in POS systems.
   • Implement controls and measures to mitigate risks associated with POS transactions.
4. Training and Support:
   • Provide training and support to branch staff and customers on POS operations and troubleshooting.
   • Develop training materials and documentation for POS system usage and best practices.
   • Serve as a subject matter expert on POS technology and functionality.
5. Reporting and Analysis:
   • Generate reports and analytics on POS performance, transaction volumes, and error rates.
   • Analyze data to identify trends, patterns, and areas for improvement.
   • Present findings and recommendations to management for process optimization.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in POS management, quality assurance, or banking operations.
• Strong technical skills with a deep understanding of POS systems and transaction processing.
• Familiarity with regulatory requirements and security standards applicable to POS operations.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills with the ability to collaborate across teams.
• Analytical mindset with the ability to interpret data and make data-driven decisions.