الوصف الوظيفي

We are seeking an experienced Service Center Manager to lead and oversee automotive aftersales and service center operations.

The ideal candidate will have a strong background in automotive workshop management, business performance, customer satisfaction, and team leadership, with the ability to drive operational efficiency and profitability.

Key Responsibilities:

Oversee the daily operations and overall performance of the service center.

Manage workshop capacity, appointments, workflow, and vehicle delivery schedules.

Monitor revenue, gross profit, budgets, and operational KPIs.

Lead and supervise service advisors, team leaders, technicians, and support teams.

Ensure high standards of customer satisfaction and repair quality.

Handle customer complaints and escalations professionally.

Monitor workshop productivity, efficiency, and service quality.

Ensure proper warranty administration and compliance with technical standards.

Oversee workshop equipment, tools, safety, and facility maintenance.

Prepare operational and financial performance reports.

Identify improvement opportunities and implement corrective actions.

Qualifications & Requirements:

Bachelor's degree in mechanical engineering, Automotive Engineering, or a related field.

Minimum 5 years of experience in automotive aftersales or workshop operations.

At least 2 years of experience leading a dealership service center, large workshop, or similar operation.

Proven experience managing workshop profitability, budgets, and operational KPIs.

Strong knowledge of automotive service processes, diagnostics, and warranty administration.

Excellent leadership, communication, and problem-solving skills.

Strong numerical and commercial abilities.

Fluency in Arabic and English.

Proficiency in Microsoft Office and workshop management systems.

Willingness to travel when required.

Preferred Qualifications:

Experience with an authorized automotive dealership or automotive distributor.

Manufacturer technical or service-management certifications.

Experience in launching, expanding, or improving service center operations.