الوصف الوظيفي

Responsibilities:
System Maintenance:
1)Design, organize, modify, and support an organization’s computer systems, including
operating systems, business applications, security tools, web servers, email systems, and
user hardware (laptops, PCs).
2)Perform routine maintenance and updates to ensure the stability and security of our IT
infrastructure and the basic deployments on the different environments.
3)Monitor and ensure the availability of the application on a regular basis.
4)Upgrade and manage hardware and software.
5)Apply patches and updates on various systems.
6)Research upcoming products, service protocols, and standards in support of systems
software procurement and development efforts.

7)Ensure an uninterrupted internet connection and manage mail servers for sending and
receiving emails and file servers for saving and managing data.
8)Oversee system performance and report generation.
9)Lead process improvements and modifications.
10)Review and handle reported complaints and issues.
11)Perform the needed UAT testing for the assigned systems.
12)Resolving logged tickets in a timely manner.

Troubleshooting:
13)Working with vendors in the process of troubleshooting escalated incidents including being
available 24/7 when needed.
14)Diagnose and resolve technical issues, providing timely and effective solutions to keep our
systems running smoothly
Security Management:
15)Implement and maintain security protocols to safeguard our systems and data in
coordination with InfoSec department.
16)Monitoring computer systems and networks to identify issues or threats.
17)Manage user accounts, credentials, permissions, access rights, storage allocations, and
active directory administration.
18)Review systems logs periodically and report any anomalies to InfoSec.
19)Maintain security, backup, and recovery plan.

Collaboration:
20)Work closely with cross functional teams to address IT related needs and contribute to the
overall success of the organization.

Documentation
21)Keep detailed and up to date

Qualifications:
-Experience : Minimum of 3 years of proven experience as a System Administrator or in
a similar role.
-Education : Bachelor’s degree in Computer Science, Information Technology, or a related
field.
Technical Skills
•Proficiency in Operating Systems: Windows/Linux.
•Experience with:
-Active Directory and Group Policy.
-Oracle Linux Virtualization
-Monitoring technologies like PRTG and Zabbix.
-Logging systems like Wazuh.
-Backup technologies like Acronis backup and recovery solutions.
•Familiarity with Networking and network devices
•Strong knowledge of security best practices.

-Certifications: Certifications relevant to the role are desirable, such certifications are
like:
-CompTIA Server+
-CompTIA Security+
-CompTIA Linux+
-RHCSA
-RHCE
-LPIC 1
-Communication Skills : Excellent verbal and written communication
-Language Skills : Proficiency in written and spoken English.