الوصف الوظيفي

•             Responsible for the stable provision of Espressolab “Unique Guest Service” for all guests, maintaining store operations, positively guiding and empowering store teams, and maximizing financial contribution.

•             Contributes toward profitability store through seeking opportunities to enhance sales

•             Participates in daily operations, such as cash handling, providing customer service, cleaning, and assisting customers with complaints

•             Ensuring the continuity of quality operations / providing efficiency in the operation, showing success in audits and mystery customer audits

•             Provides shift efficiency

•             To assign the right employees in the right places to ensure continuous guest satisfaction.

•             Follows the maintenance and cleaning chart

•             To keep records in shift changes

•             Ensuring that sample products are prepared and served

•             Keeps general expenses under control

•             Ensures all types as well as amounts of supplies, materials and merchandise are suitably ordered and stocked

•             Conveys new product information and details to team

•             Prepares weekly schedules for team 

•             Identifies daily plus weekly staffing requirements along with recruits.

•             Resolves all partner complaints as well as concerns and report to area manager 

•             Provides continuing performance feedback and conduct formal performance along with salary reviews plus counsel team.

•             To make sure in store entire team follows hygiene standards as per local rules and regulations.

•             To make sure cash management followed as per standard by his teams. 

•             To make all equipment are properly functional and routine maintenance applied.

•             To make sure monthly inventory are done properly on time and make sure action plan in place 

•             Make sure training plan are followed

Qualification :

Proficiency in English or Turkish in addition to the mother tongue Kurdish - Arabic

Proficiency in Microsoft programs

At least one year experience in the field

Diploma holder as a minimum