الوصف الوظيفي

As a Visa Card Customer Support, you will be the frontline support for customers, ensuring a smooth and positive experience throughout their interaction with our card services. Key responsibilities include:

   - Request and verify customer phone numbers upon arrival.

   - Check customer names against bank records to locate their card information.

   - Collect a copy of national ID or passport for printing cards and attaching with the signed card collections and commitment form if located in the bank.

   - Utilize the system to check if the customer's phone number is associated with their account.

   - Communicate discrepancies and guide customers on account-related issues.

   - Address customer inquiries about card services, providing comprehensive information.

   - Instruct customers on how to use the card locally and abroad.

   - Assist customers in ordering cards through applications.

   - Guide customers in providing correct personal information and selecting the preferred branch for card pickup.

   - Collaborate with branches to correct order information if customers mistakenly choose the wrong branch.

   - Facilitate the transfer of cards between branches through effective communication.

   - Enforce the policy that each customer must personally receive their cards.