الوصف الوظيفي

Key Responsibilities:

1. Front Desk Management:
   • Greet and assist clients and visitors professionally.
   • Maintain a tidy reception area.
2. Client Interaction:
   • Provide information on bank products and services.
   • Direct clients to the appropriate departments.
3. Phone Handling:
   • Answer and route calls promptly.
   • Take and deliver messages accurately.
4. Appointment Scheduling:
   • Schedule client appointments and coordinate meeting room reservations.
5. Documentation Assistance:
   • Assist with completing forms and provide transaction information.
6. Security Measures:
   • Monitor and control access to the bank premises.
   • Follow security protocols.
7. Administrative Support:
   • Assist with basic administrative tasks.
8. Professional Image:
   • Maintain a professional appearance and uphold the bank's commitment to customer service.

Skills & Qualifications:

• diploma or equivalent.
• Previous customer service or receptionist experience preferred.
• Familiarity with basic banking products and services..
• Excellent communication and interpersonal skills.
• Proficient in office equipment usage.
• Ability to handle multiple tasks and prioritize.
• Customer-focused with a positive attitude.