Job Description

Lead a team of technicians (from an administrative work center and on the field)

Monitor and improve the team members’ work productivity and performance

Ensure exemplary service and work quality for customers

Ensure Health and Safety of team (process review, field observations, coaching and disciplinary measures if required)

Manage conformance and performance gaps and implement action and/or improvement plans

Manage work attendance

Manage spending and overtime

Coach, support, advise and guide technicians in terms of their technical development and the tools available to them

Ensure business objectives and the department’s objectives are met (including the tools usage compliance)

Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team’s development

Maintain a reliable inside and outside network

Accept to be on call and work irregular hours during major service outages

Accept to be on service at the field location for up to one month during projects implementation phase and work as back-to-back rotation.

Ability to travel in different regions of the country.