Job Description

Behavioral skills

• Good communication skills  
• Have an interest in helping people
• Like working as part of a team
• Well-presented, polite and tactful
• Can handle complaints in a calm manner
• Good numeracy skills

Responsibilities

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions 
• Adhering to a company’s policies and procedures at all times when assisting customers
Qualification
• Holds a Bachelor’s degree in Business Administration, Management and Economics or Economic Sciences
• Has work experience at least one year
• Has good computer skills
• Fluent in working with Microsoft Office programs (Word – Excel – Outlook)
• Has the ability to work under pressure
• Preferably have knowledge of global economic markets
• He has a good way of communicating with others
• Required languages (English – Arabic), features (Kurdish)

To apply, please follow the link: https://tnfx.co/en/customer-service-career/ 
Or send your CV to the e-mail: career@tnfx.co  stating the type of position