Job Description

Manage end-to-end online order fulfillment and last-mile delivery , ensuring timely, accurate deliveries and excellent customer experience while supporting online sales targets.

Key responsibilities:

• Receive and process online orders; verify customer and payment details.
• Coordinate order picking, packing, and quality checks at warehouse/stores.
• Plan and optimize delivery routes and schedules for last-mile distribution.
• Assign and dispatch delivery personnel or third‑party couriers; monitor Realtime progress.
• Communicate delivery windows and updates to customers via phone/SMS/WhatsApp.
• Manage exceptions: missed deliveries, address issues, returns, refunds, and damaged items.
• Maintain accurate PODs, delivery records, and update ERP/OMS systems.
• Monitor stock movement between stores/warehouses and assist with stock reconciliation.
• Track delivery KPIs and prepare regular operational reports; recommend process improvements.
• Ensure compliance with safety, product handling, and loss‑prevention procedures.
• Support peak‑period operations, promotions, and ad hoc sales/marketing fulfillment needs.

Qualifications:

•  diploma/degree in logistics, business, or related field preferred.
• 2–3 years experience in e‑commerce fulfillment, delivery operations, or logistics.
• Familiarity with order management systems, route planning, and basic inventory control.
• Proficient with smartphones, messaging apps; experience with delivery apps/ERP is a plus.
• Fluent Arabic; basic English preferred. Strong communication and customer service skills.
• Organized, problem‑solving mindset, able to work under time pressure.