Job Description

Human Resources

Reports To

HR Manager

Job Summary

The HR Officer is responsible for supporting daily human resources operations, including recruitment, employee relations, attendance management, payroll coordination, onboarding, training, and compliance with company policies and labor regulations. The role ensures efficient HR support across all coffee house branches and contributes to maintaining a positive and productive work environment.

Key Responsibilities

Recruitment & Staffing

• Coordinate recruitment activities for baristas, cashiers, supervisors, and other café staff.
• Screen CVs, schedule interviews, and assist in the selection process.
• Prepare employment contracts and onboarding documents.
• Conduct employee orientation and induction programs.

Employee Relations

• Serve as the first point of contact for employee inquiries and concerns.
• Support disciplinary procedures and employee grievance handling.
• Promote a positive workplace culture and employee engagement.

Attendance & Payroll

• Monitor employee attendance, leaves, and shift schedules.
• Prepare and verify attendance records for payroll processing.
• Coordinate with the finance department regarding salary-related matters.

HR Administration

• Maintain and update employee records and HR databases.
• Prepare HR reports, letters, and employment certificates.
• Ensure all employee documentation is complete and properly filed.

Training & Development

• Coordinate training programs for new and existing employees.
• Track training attendance and evaluate training effectiveness.
• Support employee development initiatives.

Compliance

• Ensure compliance with labor laws, company policies, and health & safety regulations.
• Assist in implementing HR policies and procedures across all branches.
• Support audits and inspections related to HR documentation.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 2 years of experience in HR, preferably in hospitality, restaurants, cafés, or retail.
• Knowledge of labor law and HR best practices.
• Proficiency in Microsoft Office applications, especially Excel and Word.
• Experience with HRIS and attendance systems is an advantage.

Required Skills

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to handle confidential information professionally.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail and accuracy.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and customer-service mindset.
• Good command of English; Arabic and Kurdish are an advantage.