Job Description

We are seeking a Quality Assurance Manager to ensure facility management services across our residential units meet the highest standards. The role involves inspections, audits, compliance monitoring, and driving continuous improvement to enhance resident satisfaction.

Key Responsibilities

Conduct regular inspections and audits of residential facilities and services.

Monitor compliance with SLAs, contracts, health, safety, and environmental standards.

Track KPIs, analyze service gaps, and recommend improvements.

Handle resident feedback to enhance service quality.

Support staff training on quality standards and best practices.

Prepare reports on quality performance and compliance.

Qualifications

Bachelor’s degree in Facility Management, Engineering, Quality Management, or related field.

5+ years’ experience in quality assurance, preferably in facility or property management.

Knowledge of HSE regulations, FM standards, and quality systems (ISO preferred).

Strong attention to detail, analytical and communication skills.