Job Description

• Calculate and manage the actual use of workshop resources.
• Monitor individual and workshop efficiencies to ensure key performance indicators are met.
• Manage liaison between workshop and service reception on customer vehicle progress.
• Manage workshop standards in accordance with GWM requirements, warranty controls and documentation.
• Resolve customer issues in line with GWM Dealer standard and customer expectations. Manage any necessary liaison with department manager regarding customer dissatisfaction.
• Ensure understanding and adherence to the requirements of Brand service and customer satisfaction indicators.
• Maintain safe working practices and abide by the working rules and standards of the GWM Dealer.
• Minimum 4 years’ experience/ Dealer Experience preferred